Contentstack – Azure EU – Multiple Services Disruption
Identified - The root cause of the issue affecting multiple services in the Azure EU region has been identified: one of our primary database servers ran into a problem, and publishing activity stalled as a result. Requests to the Content Delivery API Sync endpoint also stalled, because that endpoint depends on the same database to create sync tokens.

Our engineering team has moved traffic to a healthy database server, and services are now recovering. We are still investigating the underlying cause of the server issue. Other regions remain unaffected.

Customer Action: If any publish requests or Content Delivery API Sync calls did not complete during this period, please retry them.

We will share our next update as soon as we have more information.

If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
Nov 04, 2026 - 05:00 MST
Investigating - We are currently investigating an issue affecting multiple services in the Azure EU region. During this time, users may experience errors when retrieving content through the Content Delivery API and GraphQL Delivery API, failures or delays when publishing content (including scheduled publishes, bulk actions, and release deployments), and delays in webhook delivery. Other regions remain unaffected.

Our engineering team has been mobilized and is actively working to identify the root cause and restore normal service. We understand the impact this may have on your operations and are treating this with the highest priority.

Customer Action: No action is required from customers at this time.

We will share our next update as soon as we have more information.

If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
Nov 04, 2026 - 04:59 MST

About This Site

Contentstack monitors all of its services internally and through 3rd party services. If there is any performance degradation or disruption in any service, incident notes will be updated here.

The operational status of services listed on this page is auto-piloted i.e status is automatically pulled from our monitoring tools and 3rd party services.

Subscribing to updates is the best way to stay informed about any issues affecting availability.

Uptime over the past 90 days. View historical uptime.
Amazon Web Services US Region Operational
Web Application Operational
Content Management API Operational
Content Delivery API Operational
Image Delivery API Operational
GraphQL Delivery API Operational
Assets API Operational
Webhook Dispatcher Operational
Marketplace - Web Application Operational
Marketplace - Installed Apps Operational
Launch - Web Application Operational
Launch - Management API Operational
Launch - Content Delivery Network (CDN) Operational
Launch - Edge Services Operational
Personalize - Web Application Operational
Personalize - Management API Operational
Personalize - Edge API Operational
Personalize - Analytics Operational
Automation UI Operational
Automation API Operational
BrandKit UI Operational
BrandKit API Operational
AgentOS - Polaris UI Operational
AgentOS - Polaris API Operational
AgentOS - Custom Agents UI Operational
AgentOS - Custom Agents API Operational
DAM - Digital Assets Management API Operational
DAM - Digital Assets UI Operational
DAM - Digital Assets Delivery API Operational
Auth - Authentication Operation/System Operational
Auth - Admin Operations Operational
Log Operations Operational
Content Publishing System Operational
Content Publishing Operation Operational
Amazon Web Services EU Region Operational
Web Application Operational
Content Management API Operational
Content Delivery API Operational
Image Delivery API Operational
GraphQL Delivery API Operational
Assets API Operational
Webhook Dispatcher Operational
Marketplace - Web Application Operational
Marketplace - Installed Apps Operational
Launch - Web Application Operational
Launch - Management API Operational
Launch - Content Delivery Network (CDN) Operational
Launch - Edge Services Operational
Personalize - Web Application Operational
Personalize - Management API Operational
Personalize - Edge API Operational
Personalize - Analytics Operational
Automation UI Operational
Automation API Operational
BrandKit UI Operational
BrandKit API Operational
AgentOS - Polaris UI Operational
AgentOS - Polaris API Operational
AgentOS - Custom Agents UI Operational
AgentOS - Custom Agents API Operational
DAM - Digital Assets Management API Operational
DAM - Digital Assets UI Operational
DAM - Digital Assets Delivery API Operational
Auth - Authentication Operation/System Operational
Auth - Admin Operations Operational
Self Service Operational
Log Operations Operational
Content Publishing System Operational
Content Publishing Operation Operational
Amazon Web Services AU Region Operational
Web Application Operational
Content Management API Operational
Content Delivery API Operational
Image Delivery API Operational
GraphQL Delivery API Operational
Assets API Operational
Webhook Dispatcher Operational
Marketplace - Web Application Operational
Marketplace - Installed Apps Operational
Launch - Web Application Operational
Launch - Management API Operational
Launch - Content Delivery Network (CDN) Operational
Launch - Edge Services Operational
Personalize - Web Application Operational
Personalize - Management API Operational
Personalize - Edge API Operational
Personalize - Analytics Operational
Automation UI Operational
Automation API Operational
BrandKit UI Operational
BrandKit API Operational
AgentOS - Polaris UI Operational
AgentOS - Polaris API Operational
AgentOS - Custom Agents UI Operational
AgentOS - Custom Agents API Operational
Auth - Authentication Operation/System Operational
Auth - Admin Operations Operational
Log Operations Operational
Content Publishing System Operational
Content Publishing Operation Operational
Microsoft Azure US Region Operational
Web Application Operational
Content Management API Operational
Content Delivery API Operational
Image Delivery API Operational
GraphQL Delivery API Operational
Assets API Operational
Webhook Dispatcher Operational
Marketplace - Web Application Operational
Marketplace - Installed Apps Operational
Personalize - Web Application Operational
Personalize - Management API Operational
Personalize - Edge API Operational
Personalize - Analytics Operational
Launch - Web Application Operational
Launch - Management API Operational
Launch - Content Delivery Network (CDN) Operational
Launch - Edge Services Operational
Automation UI Operational
Automation API Operational
BrandKit UI Operational
BrandKit API Operational
AgentOS - Polaris UI Operational
AgentOS - Polaris API Operational
AgentOS - Custom Agents UI Operational
AgentOS - Custom Agents API Operational
DAM - Digital Assets Management API Operational
DAM - Digital Assets UI Operational
DAM - Digital Assets Delivery API Operational
Auth - Authentication Operation/System Operational
Auth - Admin Operations Operational
Log Operations Operational
Content Publishing System Operational
Content Publishing Operation Operational
Microsoft Azure EU Region Partial Outage
Web Application Operational
Content Management API Partial Outage
Content Delivery API Partial Outage
Image Delivery API Operational
GraphQL Delivery API Partial Outage
Assets API Operational
Webhook Dispatcher Partial Outage
Marketplace - Web Application Operational
Marketplace - Installed Apps Operational
Personalize - Web Application Operational
Personalize - Management API Operational
Personalize - Edge API Operational
Personalize - Analytics Operational
Launch - Web Application Operational
Launch - Management API Operational
Launch - Content Delivery Network (CDN) Operational
Launch - Edge Services Operational
Automation UI Operational
Automation API Operational
BrandKit UI Operational
BrandKit API Operational
AgentOS - Polaris UI Operational
AgentOS - Polaris API Operational
AgentOS - Custom Agents UI Operational
AgentOS - Custom Agents API Operational
Auth - Authentication Operation/System Operational
Auth - Admin Operations Operational
Log Operations Operational
Content Publishing System Operational
Content Publishing Operation Operational
Google Cloud Platform US Region Operational
Web Application Operational
Content Management API Operational
Content Delivery API Operational
Image Delivery API Operational
GraphQL Delivery API Operational
Assets API Operational
Webhook Dispatcher Operational
Marketplace - Web Application Operational
Marketplace - Installed Apps Operational
Personalize - Web Application Operational
Personalize - Management API Operational
Personalize - Edge API Operational
Personalize - Analytics Operational
Automation UI Operational
Automation API Operational
Launch - Web Application Operational
Launch - Management API Operational
Launch - Content Delivery Network (CDN) Operational
Launch - Edge Services Operational
BrandKit UI Operational
BrandKit API Operational
AgentOS - Polaris UI Operational
AgentOS - Polaris API Operational
AgentOS - Custom Agents UI Operational
AgentOS - Custom Agents API Operational
DAM - Digital Assets Management API Operational
DAM - Digital Assets UI Operational
DAM - Digital Assets Delivery API Operational
Auth - Authentication Operation/System Operational
Auth - Admin Operations Operational
Log Operations Operational
Content Publishing System Operational
Content Publishing Operation Operational
Google Cloud Platform EU Region Operational
Web Application Operational
Content Management API Operational
Content Delivery API Operational
Image Delivery API Operational
GraphQL Delivery API Operational
Assets API Operational
Webhook Dispatcher Operational
Marketplace - Web Application Operational
Marketplace - Installed Apps Operational
Personalize - Web Application Operational
Personalize - Management API Operational
Personalize - Edge API Operational
Personalize - Analytics Operational
Automation UI Operational
Automation API Operational
Launch - Web Application Operational
Launch - Management API Operational
Launch - Content Delivery Network (CDN) Operational
Launch - Edge Services Operational
BrandKit UI Operational
BrandKit API Operational
AgentOS - Polaris UI Operational
AgentOS - Polaris API Operational
AgentOS - Custom Agents UI Operational
AgentOS - Custom Agents API Operational
Auth - Authentication Operation/System Operational
Auth - Admin Operations Operational
Log Operations Operational
Content Publishing System Operational
Content Publishing Operation Operational
Lytics Operational
Lytics - API Operational
Lytics - Collect API Operational
Lytics - Web Application Operational
Lytics - Data Pipeline Operational
Customer Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 4, 2026

Unresolved incident: Contentstack – Azure EU – Multiple Services Disruption.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Contentstack – GCP EU – Kubernetes Platform Version Upgrade – Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 06:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 22:30 MDT
Scheduled - Please be informed that on Oct 24, 2026, the Contentstack team will perform a Kubernetes platform lifecycle update to a newer version to ensure continued security compliance, providing enhanced stability and performance of our services.

Schedule:
Start: Oct 24, 2026 04:30 UTC
End: Oct 24, 2026 12:30 UTC
Duration: 8 hours
Downtime: No

Impact:
During the maintenance window, customers in the GCP EU Region doesn't experience any issues.

If you encounter any difficulties accessing our services, please reach out to our Customer Success team for assistance at support@contentstack.com.
Oct 12, 08:18 MDT

Oct 23, 2026

Oct 22, 2026

Contentstack – Customer Support Channels – Service Disruption
Resolved - This incident affecting Contentstack customer support channels has been fully resolved, and all support channels are operating normally. Contentstack products, APIs, and content delivery were not affected at any point.

Customer Action: If you tried to raise a ticket through the Support Portal during this period and it did not go through, please submit it again.

We appreciate your patience while we worked to restore service.

If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
Oct 22, 23:53 MDT
Identified - The root cause of the issue affecting Contentstack customer support channels has been identified: an outage on the platform of a third-party service provider we use for support operations. The provider is working on a fix, and our team is in contact with them to restore normal service. Until then, customers may be unable to raise new tickets through the Support Portal, and responses to support requests via chat and email may be delayed. Contentstack products, APIs, and content delivery are not affected.

Customer Action: If you are unable to raise a ticket through the Support Portal, please email support@contentstack.com. Replies may be delayed until the issue is resolved.

We will share our next update as soon as we have more information.

If you encounter any difficulties accessing our services, please reach out to our Contentstack Support for assistance at support@contentstack.com.
Oct 22, 23:37 MDT
Investigating - We are currently investigating an issue affecting Contentstack customer support channels. During this time, customers may be unable to raise new tickets through the Support Portal, and responses to support requests via chat and email may be delayed. The issue is related to a third-party service provider we use for support operations. Contentstack products, APIs, and content delivery are not affected.

Our team is working with the provider to restore normal service as quickly as possible.

Customer Action: If you are unable to raise a ticket through the Support Portal, please email support@contentstack.com. Replies may be delayed until the issue is resolved.
Oct 22, 22:16 MDT

Oct 21, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage